Who we are
Our legal trading name is Quinn the Fox Ltd.
The registered trading address for Quinn the Fox Ltd is:
7-9 The Avenue, Eastbourne, East Sussex, United Kingdom, BN21 3YA
Our contact phone number is: +44 7730307800
Our email address is: info@quinnthefox.com
Founder and Director is: Andy Hau
What personal data we collect and why we collect it
When you sign up for our newsletter the personal data that we collect from you, is your full name and email address. We will use this data to send you our newsletter with special offers and news about our brand or products.
When you purchase an item, we collect your full name, mailing and billing address (in case they differ), email address and telephone number. We will use this data for communication related to your orders and for the delivery of your orders. Additionally, when you opt-in for it, we will send you our newsletter. In case you decide to unsubscribe our newsletter, we will delete your data from our mailing list.
We do NOT collect your debit or credit card information. All payments are processed through online service payment providers, including Paypal (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full) and Stripe (if you pay with credit card https://stripe.com/gb/privacy) that we consider reliable business partners.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of basket contents while you’re browsing our site (see Cookies above).
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
For website improvement and user experience tracking we use Google Analytics. Click here to opt-out of Google Analytics
We use the “Facebook Pixel” from Facebook Inc (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active)
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Who we share your data with
We share your name and mailing address with our partner The Post Office, who we have authorized with the shipping of our deliveries. https://www.postoffice.co.uk/privacy
How long we retain your data
Your data from the newsletter subscription will be deleted after you let us know you’d like to unsubscribe from it.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Our web hosting is provided by 123-Reg, a GDPR compliant UK based company.
We keep our mailing list and send our newsletter through MailChimp, which is also GDPR compliant. The data is being transferred outside of the European Union, to the United States but it is safeguarded to the European data protection standards. If you want to be removed from the list you can contact us or just unsubscribe the newsletter through the button provided.
Your contact information
For privacy-specific concerns please contact Andy Hau at info@quinnthefox.com.
